We want you to be delighted with our products, so if you receive an item that you are unhappy with please return it to us within 28 days of receipt for a full refund of the goods value or exchange. We regret refunds cannot be given for opened/part packs or Personalised Products unless the product is defective.
Please use the Returns Form sent with your order. Every care must be taken to ensure the product is returned in reasonable condition. Please note, however, that we are not liable for the cost of returning goods to us unless the goods are defective or have been sent in error.
Refunds and exchanges may only be processed when the returned item has been received by us. We recommend that proof of despatch is obtained in case of loss in transit.
Cancelling an order:
- In most circumstances it is not possible to make changes to an order.
- To change details of delivery address remove or cancel contact.
- Customer Service on:07716460405