If you have placed your order online or by telephone to our Orderline and have a valid email address on your account, you will receive an ‘order confirmation' email.
The email will detail the items you have ordered and provides a unique order number.
If you have not received this email you may want to check that it is not in your spam/junk folder.
You can also see your orders by signing in your account. Here, you can also check that the email you have registered is your current one.
If you have not received an email and your order is not available to view in the ‘My Orders’ section then it is likely that your order has not been successful. In this case, we would suggest that you attempt to place your order again or contact Customer Services on 02030910566 which is open Mon-Fri 9am to 5.30pm.
In the unlikely event that you should wish to cancel your order, please contact Customer Services Department either by 02030910566, or alternatively by email: firstname.lastname@example.org as soon as possible. If your order is not already passed the stage where it can be cancelled, we will action your request as soon as possible.
Claims for damaged, faulty or shortages must be made within 7 days of delivery. Please contact Customer Services.